Customer Care

 

Our Customer Care Team takes great pride in answering any questions and solving any issues that may arise. If you have questions or need some help in relation to I AM WHOLE services or goods then please contact us on our contact page. We will respond by the next business day. 

 

If you have any inquiries about customized classes, events, or if you are looking to collaborate with I AM WHOLE on a new project, then contact via our contact page or see the phone details below. 

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If there is an issue with a purchase or if you are seeking further shipping details then please see our details below.

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Privacy & Safety

 

At I AM WHOLE we take privacy and safety very seriously. All personal information is kept strictly confidential and only used for the purpose of delivering orders and updating customers with their deliveries, invoices, newsletters, sales, and store updates.

 

We use third-party banking to verify payment and reinforce security with online transactions. We contact users after their purchase has been dispatched and successfully delivered.

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All personal information is kept under high security and complies with the Privacy Act 1988 established by the Australian federal government.  

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Shipping, Returns & Wholesale

 

Shipping of products is automated to support shipping in Australian and International destinations.

 

If upon receiving your order, the product is damaged, then please follow the return policy by taking a photo of the damaged area and send it to the Customer Care Team via email with the title "Returns" within 2 business working days of receiving the order.

 

Once we have clarified and confirmed the damage we will then clarify how to ship the package back to us using standard shipping. We also have a 100% money-back guarantee on products damaged upon delivery and reimburse via your chosen payment method. 

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If you are interested in stocking one or more of our products in your store then please contact us via email at contactus@iamwhole.col with the title 'Wholesale". 

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Response to all inquiries will take up to 1 business working day. 

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Payment Methods

 

- Credit / Debit Cards
- PAYPAL

- Offline Payments (for some services and specified arrangements)