.png)
I AM WHOLE
Shipping & Returns
Shipping Policy
The following are the terms & conditions that constitute our shipping policy.
Domestic Shipping; All orders are processed within 2-3 business days. Products are not shipped on weekends or holidays.
If we are experiencing high volumes of orders there could be delays of 2-3 days. If we are aware of a significant delay we will email or call you so that you are notified.
Shipping charges will be displayed at your checkout.
ORDERS SENT TO AN AUSTRALIAN ADDRESS
Free delivery (Australia wide) for orders over $100
Orders under $100 are sent at standard postage as calculated at checkout
ORDERS SENT OUTSIDE AUSTRALIA
Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. I AM WHOLE uses Standard Air Postage which includes tracking. If an alternative form of postage is required contact customer service to discuss options.
If an international order is entitled to a GST refund. This will occur after payment and before the order has been posted.
You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. I AM WHOLE accepts Visa or Mastercard.
Free postage over $100 is for parcels sent to an Australian address only
Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you.
Please check the applicable Custom laws in your country before placing your order. I AM WHOLE is not liable to pay such fees and is not responsible for the rejection of your parcel
Return & Exchange Policy
RETURNS
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition is damaged or missing parts for reasons not due to our error, or Any item that is returned more than 30 days after delivery will not be refunded.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to contactus@iamwhole.co and we will instruct where to send the product to for exchange.
The practice is open by appointment only:
Mon - Fri 9am - 5.30pm
Classes & Events
Please check the timetable and announcements. Alternatively, sign up to our mailing list.
